Extended Returns Policy
We are working to be sure to serve all of our customers as we navigate the COVID-19 pandemic, and that includes being sure to help you with any returns you need.
As such, for all orders placed as of March 21, 2020, we are operating under an extended return policy of 90 days. Items that have been used or merchandise otherwise excluded from return under our normal Return Policy do not qualify for extended return & exchange terms.
No Restock Fees
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.
Doesn’t fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.
Returned products must be in new, unused condition.
Once your return is received and inspected by our team (usually within 24 hours of receipt), your refund will be processed.
You are responsible for all shipping costs associated with getting your order back to our warehouse.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact a Gear Geek if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number.
Return Shipping Options
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected.
Need to make an exchange? After you process your return, simply place a new order for the exchange. That means you’ll claim the inventory and get your new gear fast!
If your exchange order qualifies for our free ground shipping offer (details), it will be applied.
You are still responsible for return shipping costs on your original order back to us.
Order Cancellation / Modifications
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Used or Damaged Product
Any Product which has been fitted on bike is considered used and cannot be returned. We encourage you to ask the expert before fit them on bike.
Any parts which shows signs of use or otherwise is in a condition other than it was received cannot be returned.
Electronics, Hard Parts, Tools, Tires
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
Most manufacturers offer an additional warranty period which covers against defects. To determine warranty requirements for a specific item, please contact us for assistance.
Please note warranty processing may take 4-8 weeks and do not cover defects determined to be caused by normal wear and tear or due to customer negligence.
Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return a by calling one of our Gear Geeks at +91 9650477441.
Please retain your return tracking information. We are not responsible for packages lost during return shipment. You will receive a confirmation email from DDH Studio when your return is processed which will include the full details of refund credited.
Questions / Concerns
If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by phone at +91 9650477441 or shoot us a message.